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Privacy policy

From The raccoon lab project we want to offer you a safe and reliable browsing experience and service. Therefore, we have implemented this privacy policy that complies with the security measures required by the Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights, and by the European Data Protection Regulation 679/2016, of April 27, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, all with the aim of ensuring your privacy and being transparent with the use of your data. As stated in the Legal Notice, the company behind this website is the following:


Company contact information

The Virtual Raccoon Lab Project, S.L.


Address: Polígono Industrial Romica, Calle 2, Parcela 145, Nave 15, Albacete

Contact e-mail:

Telephone: 967530225

Registration data: registered in the Mercantile Registry of Albacete, Volume 976, Book 740, Folio 222, Page AB-25776, Entry 1, on November 11, 2016.

For anything you need as a user in relation to this privacy policy, you can contact us at the email address above or at our physical address.




a). - Through social networks


We may collect your data through your user profile in the social networks that we use from raccoon lab, which are detailed in section 10 of this policy.


b). - Through our corporate emails


Through our e-mail addresses: and you can write to us and/or request the information you consider necessary to clarify any doubts related to our services or about the operation of our mobile application, web or data protection policy, as well as request assistance, and receive, from us, registration confirmations and communications.


The purpose of data collection in all the sections mentioned in the previous point is to maintain a direct and personalized contact with our Users. In this way, we will use your data to answer the questions or information you have requested, manage your requests and ensure an experience that respects the highest standards.


The email from which you write to our corporate email, we will use it to send you information related to the questions or concerns that you have raised.


In no case will you receive information from third parties without having previously informed you and requested your express consent, thus ensuring compliance with the parameters of European regulations, nor will any international transfer of your personal data be carried out.


We may also use your data for advertising and commercial prospecting purposes, if you expressly give your consent at the time indicated.



The Virtual Raccoon Lab Project informs its Users that the personal data provided to us will be processed for the purposes set out in point 1 and will be, in detail, the following:


1. To attend and resolve the requests or doubts requested by the users.

2. To inform about news that we may contain in the web page.

3. Send information that may be of interest to the User.

4. Notification of promotional agreements signed by TVRLP with companies, professionals and / or partner associations to offer users of the platform certain features to those who have already acquired.

5. Allow access to options that require registration.

6. Send commercial communications, carry out promotional actions or campaigns, identified as direct marketing actions.


Inform you of the following with respect to your data: (i) your data will not be used for purposes other than to carry out the processing for which you expressly consented at the time or as set forth in this policy on our part; (ii) all such information is stored on a separate secure server.


Warn you that the information you provide through the Platform may reveal or allow others to deduce your nationality, ethnicity, gender, age or other aspects of your private life. Thus, by providing this information on a completely voluntary basis through any means of our Platform, the User is expressly and voluntarily accepting this Privacy Policy and Protection of Personal Data.



As already established in the previous points, TVRLP not provide user data to third parties. In case you would like to do so, you will be informed in advance and your consent will be requested.



5.1. Consent of natural persons


In compliance with the requirements of the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the European Data Protection Regulation 679/2016 and in accordance with the provisions of our internal policies, every time you send us personal data you must give your express consent by clicking on the box at the bottom of each form where your data is collected, or when you write to our contact email or any other enabled for specific functionalities of the platform, you will be expressly agreeing that we can collect your data for the purpose or request that you have indicated to us. With such action(s), you are freely and unequivocally declaring that you agree that TVRLP treat your data according to the purposes mentioned in the preceding paragraphs.


The User guarantees that the personal data provided to TVRLP are truthful and is responsible for communicating any changes thereto.


The User's acceptance that their data will be processed for the purposes referred to in this policy is always revocable, without retroactive effect, in accordance with the provisions of current legislation; therefore, they have the right to withdraw their consent at any time, without affecting the lawfulness of the processing based on their prior consent, by the means provided in section 6 of this legal text.



The Organic Law 3/2018 of December 5, 2018, on Personal Data Protection and guarantee of digital rights and the European Data Protection Regulation 679/2016 have implemented a series of legal guarantees that allow users to exercise rights and actions related to the processing of their data.


The Virtual Raccoon Lab Project offers you this legal guarantee, with which, at any time and/or when you consider it convenient, you can make use of your rights of Access, Rectification, Suppression, Opposition, Portability, Forgetfulness and Limitation in the treatment by writing to the contact email that we have enabled for this purpose: or by sending us a request by physical mail to Calle Valladolid, 3 Bajo, 02001, Albacete (Spain); attaching, in both cases, a copy of your passport or your ID card (holder of the data) and indicating in the subject line expressly the request you wish to make: access, rectification, suppression, opposition, portability, forgetfulness or limitation in the treatment.


However, it is important for you as a User to note that information you have shared with Users by any means may continue to be visible and that The Virtual Raccoon Lab Project disclaims all liability in connection with the deletion of this information.


Likewise, the company does not control the renewal system of third-party search mechanisms, which may contain certain public profile information that has already been deleted by the company but is still on the Internet due to the redissemination of the same, in which case, we recommend that you contact those responsible for these platforms to request cancellation or the exercise of the right to be forgotten.


We explain briefly what each of the rights you can exercise consists of:




Through the exercise of this right you can know which of your personal data is being processed by the company; its purpose, origin or possible transfer to third parties.



You may modify your personal data if it is inaccurate or incomplete, specifying in the request which data you wish to be modified.


Allows the cancellation of your personal data as inadequate or excessive.



With the right of opposition, you may oppose the non-processing of your data in cases such as: advertising and commercial prospecting activities or when the purpose of such processing is to take a decision concerning you based solely on automated processing of your personal data.


You may receive your personal data provided in a structured, commonly used and machine-readable format, and be able to transmit it to another controller, provided that it is technically possible



You may request the deletion of personal data without undue delay when any of the cases contemplated occur. For example, unlawful processing of data, or when the purpose for which the data was collected or processed has disappeared.


Limitation of processing

In general, in cases where it is unclear whether personal data should be deleted, you can exercise your right to limit the processing. This right exists in the following cases: (i) where the accuracy of the data concerned is in doubt; (ii) where as a User you do not want the data to be erased, (iii) where the data is no longer necessary for the original purpose, but cannot be erased for legal reasons, (iv) where the decision on your objection to the processing is pending. Limitation means that your personal data may (except for storage) only be processed with your consent for the formulation, exercise or defense of claims, with a view to the protection of the rights of another natural or legal person or for reasons of public interest of the EU or a particular EU Member State. As a User you must be informed prior to the lifting of such limitation.



Likewise, as a User, you have the right to file a complaint before the competent Control Authority if you consider that the processing of personal data concerning you infringes the provisions of the data protection legislation and regulations; all without prejudice to any other administrative remedy or legal action.


Also, you are informed that the data processing will not aim to make decisions about your information based solely on automated processing - automated decisions - including profiling, that is, it does not include profiling in an automated manner - and without human intervention - of your personal data to evaluate personal aspects relating to your person, such as analyzing or predicting aspects related to economic situations, health, personal preferences or interests, reliability or behavior, the situation of the data subject, all insofar as it has legal consequences for you or significantly affect you because of it. In any case, it would only apply where a law requires it and you would have such processing will be subject to appropriate safeguards, including information specific to you, as a data subject and the right to obtain human intervention, where appropriate; also to express your point of view, to receive an explanation of the decision taken after such assessment and to challenge the decision, where appropriate.



To be a User of our Platform, it is not necessary to be of legal age, so it will not be necessary to be older than 18 years old.



To ensure security on our Platform, we have integrated a security system that allows us to maintain the confidentiality and integrity of the data of our Users that have been submitted or collected through the means mentioned in the first point.


Thus, TVRLP maintains the security levels of data protection required by the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights and the European Data Protection Regulation 679/2016 of 27 April, and has provided all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data provided by the User through the Platform.


Also, as a User of our website, you understand, accept and understand that security measures on the Internet are not impregnable and that, therefore, you are obliged to adopt the necessary security measures that allow you to trust the veracity of the Platform in which you are entering your data. We will also do our best to ensure the privacy and security of your identification data at all times, always using the utmost diligence and implementing the necessary measures.


Thus, we inform you that you will be solely responsible for the security measures implemented in relation to the protection of your data, with which, TVRLP is not responsible for situations where the User has not implemented the appropriate security measures, or their consequences, as well as causes or damages caused by third parties outside the entity, including acts of God and / or force majeure.


In accordance with the above, the entity can not guarantee that unauthorized third parties may have knowledge of the type, conditions, characteristics and circumstances of use that users make of the services offered on the Platform. However, as a measure, it has provided conditions of use in our Legal Notice.



The personal data provided will be kept for the time necessary to fulfill the purpose for which they are collected and to determine the possible responsibilities that may arise from the purpose, in addition to the periods arising from the applicable legislation.



The Virtual Raccoon Lab Project has a corporate profile on the social networks Facebook, Twitter and LinkedIn. Thus, under the provisions of the Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights and the European Data Protection Regulation 679/2016, the company is "Responsible for the processing of your data" on the occasion of the existence of such profiles on social networks and the fact that you follow us and we can follow you.


The above means that, if you decide to join our corporate profile as a follower or by giving a "Like" or "Like" to our content or profile, you accept the present policy, where we explain your rights and how we use your data.


As the party responsible for the processing of your data, we guarantee confidentiality in the processing and compliance with your rights, always under the effects of the aforementioned legislation and regulations.


On the other hand, we inform you that we will use these social networks to announce relevant news or information related to the services we provide or on topics that we consider to be of interest to you. Using the functionalities of these platforms, you may receive on your wall or in your profile news with this type of information.


However, we also let you know that there is no link between raccoon lab and these platforms or social networks, so you will accept their policy of use and conditions once you access them and / or validate their notices, terms and conditions in the registration procedure, not being responsible for the use or processing of your data that is done outside the strict relationship and provision of services indicated in this policy.



The Virtual Raccoon Lab Project reserves the right to modify this policy to adapt it to future legislative or jurisprudential developments, as well as to future uses that it plans to make of the personal data of the users of the website. In the event that such modification would affect you in relation to the processing of your data, for example, because some additional processing of the same, not previously informed, will be carried out, we will proceed to notify you of it.


It is recommended to the User, in any case, to proceed to the reading of the Personal Data Protection Policy of the Platform each time you are going to access it.



This privacy policy is complemented by the Legal Notice and Cookies Policy associated with this Platform.

To be a User of our Platform you must be of legal age, so you must be at least 18 years old.

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